LEGAL · LAST UPDATED 27 SEPTEMBER 2026
Privacy Policy
We keep things simple: we only collect the information we need to plan and run your charter safely, and we never sell it. This policy explains what we collect, why, and the choices you have. It is written to meet the New Zealand Privacy Act 2020 and, for visitors from the European Union, the General Data Protection Regulation (GDPR).
Stewart Island Charters is operated by Aqua Diving Ltd (NZBN 9429030194571), 27A Westgate, Corstorphine, Dunedin 9012, New Zealand. We are responsible for your personal information (the “data controller” under the GDPR).
Privacy contact: pedrobianchinz@gmail.com · WhatsApp +64 21 161 1777.
Our website has no forms, no accounts and no newsletter. We collect personal information only when you contact us or book a charter:
Contact details: your name, phone number and the messages you send us.
Booking details: dates, the names of the people in your group and the ages of any children.
Payment details needed to process your deposit and balance.
Health and dietary information you choose to share with us, such as allergies, medical conditions or swimming ability, so we can keep everyone safe and cater properly.
Photos and video taken on board.
To answer your enquiry and to plan, confirm and run your charter (GDPR: to perform our contract with you).
To keep you safe and cater for your needs. We only use health information because you have chosen to give it to us for this purpose (GDPR: your explicit consent).
To keep payment and accounting records required by New Zealand law (GDPR: legal obligation).
To share photos or video in which you can be identified on social media or in advertising, only if you have told us that’s okay (GDPR: your consent, which you can withdraw at any time).
When you tap a WhatsApp button, you leave our website and your conversation takes place on WhatsApp, a service of Meta Platforms. WhatsApp handles your messages under its own privacy policy. If you would rather not use WhatsApp, contact us by email at pedrobianchinz@gmail.com.
We do not use advertising or tracking cookies, and we do not run analytics that identify you. Our website is hosted by Framer, which processes basic technical information such as your IP address and browser type to deliver the site securely, and may give us anonymous, aggregated visit statistics.
We do not sell or rent your personal information. We only share it when needed to run our business or when the law requires it:
Service providers that help us operate, such as our bank or payment provider, our accountant, WhatsApp and our website host.
Emergency services or authorities, if needed to protect someone’s safety or when required by law.
Some of our service providers, including WhatsApp (Meta) and Framer, may store information outside New Zealand, including in the United States. We only use providers that protect personal information to standards comparable to New Zealand and EU law.
Booking and payment records: 7 years, as required by New Zealand tax law.
Health and dietary information: deleted after your charter.
Enquiries that don’t lead to a booking: deleted within 12 months.
Photos you agreed we could use: until you ask us to stop using them.
You can ask us for a copy of the personal information we hold about you and ask us to correct it. If you are in the European Union, you also have the right to have your information deleted, to restrict or object to how we use it, to receive it in a portable format, and to withdraw your consent at any time.
To make a request, contact us at pedrobianchinz@gmail.com or on WhatsApp. We will respond within 20 working days.
We take reasonable steps to protect your information from loss, misuse and unauthorised access, and we only keep what we need.
If you have a concern, please talk to us first and we will do our best to fix it. You can also complain to the New Zealand Office of the Privacy Commissioner (privacy.org.nz) or, if you are in the European Union, to the data protection authority in your country.
We may update this policy from time to time. The latest version is always published on this page, with the date it was last updated.